Support Contracts

Most companies have no need for an in house IT department, but still require some degree of maintenance and support. Buying a Twinstorm support contract provides you with these services at a fraction of the normal cost. The support contract consists of three components, each tailored to suite your requirements:

Routine Maintenance	Tasks carried out on an agreed schedule. Your contract includes an agreed number of hours dedicated to these tasks.	Server administration (email, file servers etc) Offsite data backup Network troubleshooting Hardware installations Windows updates Anti-virus and spyware updates Finding and repairing everyday issues
Call Outs	Provides 24 hour support in case of emergencies, including an agreed number of free call-out hours.	Server crashes Network failures
Telephone / Remote Support	Providing help for everyday issues that can be resolved remotely, only available with a support contract. We can assist by providing instructions telephonically, or access your systems remotely to troubleshoot the issue.	Internet / Email access issues Network and User Administration

Small Office / Home Office Protection Suite

Provides the most basic services for users with a single PC, at a cost of R349 per month. Performed monthly:

• Anti-virus check and update
• Windows update check and Service Packs
• Offsite data and email backup up to 1GB
• Disk checks
• Spyware detection and removal
• Hardware / driver installation
• Internet & e-mail setup
• Assessment for upgrades

Upgrades

• Additional PC on the same site: R149
• Additional offsite backup space: R99 / GB